Refund policy

We at SaporePuro want everything to be perfect!

If you need to return or exchange your order for any reason, we are here to help!

We offer Free returns or exchanges with shipping at your expense within 30 days from receipt of the order. You can return the product in exchange for a spendable coupon of the same value spent.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions.

  • Returned items must still have the label on and be returned in the original packaging.
  • Returned items must not show visible signs of wear or use.

TO START A RETURN

To initiate a return or exchange, complete the following steps:

  1. Write an email toinfo@saporepuro.com con subject: "Return Order"
  2. Describe the products you wish to return or exchange from your order
  3. Describe the reason for the return and, if necessary, also include a photo.
  4. Send all items to us by post (at your expense) or we will send a courier to collect them (in this case we will charge a flat fee of €5).

In case the goods arrive at their destination damaged and no longer usable, please report it in the same way as a return and we will send a new item in a new shipment.

Further information:

  • The refund will be issued as soon as the goods are received at our premises and verified.
  • As listed in the previous paragraph, the return is free with shipping paid by the customer or a flat rate of €5 will be charged in case of shipping by us.

We remind you of our contacts from this page: CONTACTS